Deliveries & Returns
From The Wrong Universe to your wall. Every Radio Funky artwork is finished to order, carefully packaged and sent on its way from one universe to another. This might be a very long way, or around the corner via a wormhole in space. Here you'll find everything you need to know about delivery times, tracking, returns and what happens if Imperial forces have been at work and your artwork doesn't arrive quite as it should.
Deliveries
Once your order has entered production, it begins its superluminal journey from The Wrong Universe to your door. How long that journey takes depends on what you've ordered and where in the universe you're located. Here's what happens between clicking Order and seeing your artwork arrive by gravity-defying hovercar (or occasionally local courier).
Made to order then made to travel
The final stage of your Radio Funky Gallery Edition or Archival Print is completed by our specialist fulfillment partner. It is then carefully packaged and dispatched directly to you. So apart from my small studio, there is no Raiders of the Lost Ark type warehouse full of Radio Funky prints waiting for a new home (maybe one day!). I've joined up with a museum-quality fulfilment partner such that your artwork goes through this stage as close to its destination as possible. This helps to significantly reduce: unnecessary shipping costs, environmental impact, and delivery times.
How long will my order take?
There are two parts to every delivery:
1. Production
Once your artwork is finished it is prepared for dispatch.
2. Delivery
Then once it has been dispatched, it travels to you using the delivery service selected for your order. Production and delivery times are therefore separate.
Current production times for UK and European facilities are generally:
- Artist's Prints: approximately 1 - 2 days
- Gallery Edition framed canvas: approximately 2 - 3 days
In busy periods this can take just a little longer to produce. Then, once dispatched, your delivery time depends on the destination and shipping service selected.
Tracking your order
Where tracking is available, you'll receive a shipping confirmation with a tracking link once your artwork has been dispatched. You can then follow its journey from the production facility to your door. We are very slightly dependent on the quality of the last-mile courier service (and this can be country, county or state dependent) but so far so good on that score.
Where does my artwork come from?
To save shipping costs, environmental impact, and time - your artwork may be finished in the UK, Europe, US or another location within our fulfillment network. It all depends on where you are and which product you've ordered.
Orders are automatically routed to an appropriate fulfilment facility, allowing artwork to be produced closer to its destination (ie. you) wherever possible. For international deliveries, times vary according to destination and shipping service and may occasionally take longer than expected because of customs procedures, import requirements, local delivery conditions or other circumstances outside our control. Any applicable customs duties, import charges or clearance fees are the responsibility of the recipient where these apply (sorry).
What about delays
Delivery estimates are exactly that - estimates. Unlike The Wrong Universe, In the grand schemes of this cosmos, occasional delays can occur for the usual routine reasons: incorrect or incomplete delivery information, customs or import restrictions, failed delivery attempts, postal or courier disruption, severe weather or other circumstances outside our control. If your order appears to be significantly outside its expected delivery window, please contact us at helloradiofunky@gmail.com with your order number and we'll get Dirk Gently to investigate it for you.
What if my artwork is damaged
Well, Don't Panic ©. If your artwork arrives damaged, our policies are outlined below. You can contact us at helloradiofunky@gmail.com as soon as possible and send us photographs of the artwork and its packaging, together with your order number. We'll investigate the issue with our fulfillment partner and, where appropriate, arrange a replacement or refund. Please see our Returns & Refunds section for further information.
A final word
We'd rather give you a realistic delivery window than promise a date we can't control. Your artwork has to be finished, packaged and transported before it reaches your wall. Most orders move through this process quickly, but occasionally the journey takes a little longer. We'll keep you informed as your order moves from The Wrong Universe to your universe.
Refunds & Returns
We want you to be delighted with your Radio Funky artwork. But if something isn't right, there's no need to have the courier exiled to Vogsphere just yet. Here's a few things we can do.
Made to order
All Radio Funky artworks are produced to order by our specialist fulfilment partner. This means we don't hold finished prints or framed artworks in stock.
Once an order has entered production, it cannot normally be cancelled or changed. If you need to cancel an order, please contact us as soon as possible after placing it. Where production has not yet started, we may be able to cancel the order and provide a full refund.
Damaged or faulty
We take great care to ensure your artwork reaches you in perfect condition. If your order arrives damaged, has a printing or production defect, or you receive the wrong artwork, please contact us within 7 days of delivery at helloradiofunky@gmail.com.
Please send us your order number together with photographs of the artwork and packaging. We'll investigate the problem with our fulfilment partner and, where appropriate, arrange a replacement or refund at no additional cost to you. Our fulfilment partner also provides a production-quality complaint process for defective items and may arrange a reprint or refund where a production issue is confirmed.
Changing your mind
Because our artworks are produced specifically following each order, we cannot accept returns of unwanted or simply unwanted-to-return items. Where applicable, your statutory consumer rights are not affected by this policy.
Incorrect delivery details
Please check your delivery details carefully before completing your order. If an order is returned or needs to be re-shipped because an incorrect address was provided, additional delivery or production costs may apply.
How to contact us
For any return, cancellation or order issue, please email:
Please include your order number, artwork title and a brief description of the issue. For damaged or defective artwork, photographs will help us resolve the problem quickly.